If you are on a LiteSpeed Server and the backup is getting stuck at a random log without any error in Backuply. Then this guide might help you fix that issue.
We found that on some LiteSpeed servers. The server was abruptly killing the backup process without any error messages or logs.
So to fix that issue you will need to add some .htaccess rule which will prevent this behaviour of LiteSpeed.
You can find the .htaccess file at the root of the directory where your WordPress is installed, as it is a . file(which means it has . at the front) it could be hidden, you can change that from the File Manager settings.
Once you open the .htaccess file open in edit mode then add the given rule at the start of the file.
<IfModule Litespeed>
RewriteEngine On
RewriteRule .* - [E=noabort:1]
</IfModule>In some server configurations this code won't show any effect then you can try using the code given below.
<IfModule Litespeed>
SetEnv noabort 1
</IfModule>If you are still facing the same issue of the Backup getting stuck reach us at support@backuply.com and we will help you fix the issue.